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The IEO International Office

We are fully dedicated to provide a tailored welcome and a comfortable hospital stay, seeking to customize care for all patients and pay attention to their medical needs, language expectations, cultural and religious aspects.

The IEO International Office welcomes patients from all over the world, including the Middle East, Central and Eastern Europe, South America, Saudi Arabia, and the Russian Federation.

 The main services offered by IEO International Office are:

  • Pre-arrival assistance (clinical pathway schedule, invitation letter for Visa issue, travel and accommodation organization, …)

  • Cultural Mediation Service by phone available 24h and 7/7

  • Liaison between the patient and hospital staff before, during and after the hospitalization

The IEO International Office, thanks to the collaboration with different partners, may also organize other services on demand, such as:

  • Transfer from/to Milan airports

  • Interpreter/Cultural Mediator in person

  • Leisure time activities

  • Religious and spiritual support

IEO Hospitalization

Patients will be informed about every step of their diagnosis and treatment by their IEO reference physician. Patients are requested to bring all their clinical documentation, translated into Italian or English. All medical reports provided by IEO physicians will be in both Italian and English. Before your hospitalization you will receive a video containing all the information related to your stay at the IEO will be sent to you.

IEO Continuity of Care

At discharge, IEO physicians will discuss with the patient the possibility of continuing care in their country of origin with special attention to regular check-up and follow-up programs. The IEO International Office is completely committed to assist the patient, even at a distance, with any further needs.

 

The International Office Staff

One of the strength points of IEO International Office is a dedicated multidisciplinary Clinical Team. Our physicians analyze the clinical documentation sent by our International Patients and a multidisciplinary team will be assigned to define the best clinical pathway for each patient.

Moreover, our Patient Relation Managers  will co-ordinate all aspects of your care including cultural and linguistic.

 

 

 

Contact Us


The IEO International Office is fully dedicated to providing a tailored welcome and hospital stay to meet individual requirements of each patient.
An assistant from the IEO International Office will be glad to give you all information needed and personally assist you.

 

  • IEO International Office

    Monday-Friday, from 10:00am to 05:00pm CEST Time
  • Russian-speaking patients

    Русскоязычные пациенты

    Пон.-Пят., с 10:00 до 17:00
  • Arabic-Speaking patients

    المتخصصة بالمرض المتحدثين باللغة العربية

    من الإثنين الى الجمعة من الساعة ‍10 صباحأ الى الساعة 17 مساءأ متواصل

PARTNERSHIP

Università degli Studi di Milano

MAIN CREDITS

Ministero della Salute Joint Commission International bollinirosa

© 2013 Istituto Europeo di Oncologia - via Ripamonti 435 Milano - P.I. 08691440153 - Codice intermediario fatturazione elettronica: A4707H7

IRCCS - ISTITUTO DI RICOVERO E CURA A CARATTERE SCIENTIFICO