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IEO Services

International Patients come to the IEO from the Middle-East, Central and Eastern Europe, South America, Saudi Arabia and Russia. Work organization is always centered around patients needs and is based on excellence of service.

Clinical Services

IEO offers the following clinical services:

  • prevention
  • determination of individual risk factors
  • early diagnosis
  • surgical and medical treatment with the most advanced techniques available. 

 

Medical consultations and Diagnostic tests


Specialist Medical consultations and all diagnostic tests are performed in the main IEO building in Milan, via Ripamonti, 435 and in IEO Centro Milan, Via San Luca. The examination and sample collection rooms are located on the ground floor, next to Main Admission Desk. Ultrasounds, mammographies, CT and PET scans, MRIs, endoscopies and other diagnostic tests are performed on Underground Level 1. 

 

Day Hospital treatments 

Chemotherapies and support treatments not requiring overnight hospitalisation are performed in the Day Hospital. Located on the first floor, the DH is equipped with ten chemotherapy beds and six rooms for treatments requiring prolonged medical and nursing assistance. 

 

 

Day Surgery procedures


Surgery procedures not requiring overnight admission are performed in the operating theatre block on the second floor. Each department has a few beds available if needed during the immediate postoperative period. 

 

 

 

In-patient medical treatments and surgical procedures


IEO is equipped with 206 beds distributed between the different departments. Located on the first and second floor, the beds are used for post-surgery hospitalisation and for in-patient medical treatments. Each room features a bathroom, TV set, and a safe for valuables. All rooms are air-conditioned. IEO allows patients to receive visits from family and friends without imposing particularly strict visit times.

 

Radiotherapy

 

External radiotherapy treatments are performed on Belowground Level 1, where there are three linear accelerators. IEO has next-generation equipment and is the Italian centre that performs the highest number of radiotherapy treatments. ELIOT procedures are performed in the operating room (ELIOT is an intraoperative radiotherapy technique developed at IEO, which allows the concentration of high radiation doses directly onto the tumour in a single administration session during the surgical procedure, in many cases making it unnecessary for the patient to undergo postoperative radiotherapy cycles). 

 

 

Other Clinical Services

 

If needed or requested by the patient, IEO provides:

 

  • Clinical dietary regime and nutrition
  • Physiotherapy for rehabilitation after surgery
  • Speech therapy for rehabilitation after cervicofacial surgery
  • Oral care before head and neck surgery and Radiotherapy
  • Individual psychological support and group support for the patient and his/her family (psychoterapy, couple counselling, sexual counselling, for patients and couple, psycho-educational groups, supportive and relaxation groups).


General Services

TRAVEL AGENCY

IEO has a service for travel and hotel accommodation bookings, dedicated to patients and their families. The Agency is located on the ground floor of IEO Building 2, and is open Monday to Friday from 9.30 to 13.00 and from 14.00 to 17.30. Alternatively, you can contact the Agency by telephone at 02 75397.577, from Monday to Friday from 9.00 to 18.00.

 

The agency offers the following services:

  • Air Ticketing
  • Train tickets
  • Marine tickets
  • Hotel reservations

 

ATM

 The Institute has two ATM's at both halls of the Building 1.

 

 

 

COFFEE AND NEWSPAPERS

 

The European Institute of Oncology has two cafés:

  • The first café , located in Building 1, is situated on the ground floor and is open from Monday to Friday from 7:00 to 19:30. On Saturdays, Sundays and holidays it is open from 8:00 to 18:00. Newspapers and magazines are also on sale here. Vending machines for hot and cold drinks are also available in various areas of both buildings.
  • The second café, located in Building 2, is situated on the basement and is open from Monday to Friday from 7:00 to 19:00.

 

LUGGAGE

 Two luggage lockers are available below the escalators on the basement of IEO 1.

 

 

TAXI AND PRIVATE TRANSFER SERVICE

 

At the reception (Building 1, Hall A) it is possible to book a taxi or a rental car with driver.

There is also a taxi parking area in front of the IEO 2 where taxi is available. 

 

We have a private transfer service from Milan Airports to the IEO:

 

  • From/to Milan Malpensa: € 100,00 + 10% VAT
  • From/To Bergamo Orio al Serio: € 130,00 + 10% VAT
  • From Milan Linate to IEO: € 65,00 + 10% VAT
  • From IEO to Milan Linate: € 50,00 + 10% VAT

During public holidays or at night-time an additional fee of (25% above the total amount) applies.  

For delay a fee of 25,00€ per hour is applied.  

 

 

PARKING

IEO provides a multi-storey underground car park, which is accessed directly from the main entrance. Upon arrival, a security officer will give you the necessary information.

 

 

    Rates:

  • First 2 hours: € 1.50 per hour
  • From the 3rd to the 12th hour:  € 1.00 per hour
  • From the 13th to the 24th hour: € 0.50 per hour
Free parking is provided for the disabled. 

 

 

SHUTTLE

 

The IEO shuttle is a free service that connects the office in Via Ripamonti with the Green Line of the Underground, Abbiategrasso Station and vice versa, with intermediate stops at the Quark Hotel and the terminus of Tram 24.

The average duration of the trip is about 15/20 minutes. The service is available from Monday to Friday. See the shuttle timetable.

 

 

 

TELEPHONES

 

 

In the corridor that connects the two halls from the IEO building 1 there are public telephones and a vending machine for calling cards. 

 

 

 

URP

 

The Customer Relations Office (URP) provides an essential interface between the patient and the Institute, and promotes and facilitates relations between the IEO and its clients. Located on the ground floor of building 2 it is open from 10.30 to 12.30 and from 15.30 to 17.30, from Monday to Friday. 

 

 

 

IEO FOUNDATION STORES

There are charity points for the IEO Foundation in both buildings.

For the further information, download our Service Charter.

 

 

Cultural Mediator CULTURAL MEDIATION SERVICE

 

To respect its patients’ cultural diversity, IEO provides a Cultural Mediation service. Patients may request the presence of a cultural mediator before coming to the institute by contacting the International Office by e-mail.

 

 

 

RELIGIOUS AND SPIRITUAL SUPPORT

On the 3rd floor of building 1 there is  a small chapel dedicated to Saint Pio of Pietrelcina and the Saints Cosma and Damiano, where Mass is celebrated daily at 16:00. Patients of other faiths may also request the assistance of ministers of their religion, directly to the head nurse of their ward.

 

 

 

Hospital Services

IEO is fully devoted to providing a tailored welcome and a hospital stay that will meet individual needs, by offering personalised care for all patients.

 

 

Administrative Admission


On the day of admission, our administration personnel will take care of all the required paperwork. 

The administration staff will prepare the documents to be handed over to the admissions Nursing coordinator, and you will be given the name of the physician with whom you will discuss information regarding your treatment programme during your hospital stay. 

A nurse will accompany you to your room and will collect all the information required to assess your healthcare needs. 

 

 

Room Facilities


All rooms are air-conditioned and possess a bathroom, TV, telephone, and safe. National Health Service patients stay in double rooms. Private patients stay in single rooms with a sofa bed for an accompanying person.

 

Medication and Food

All the medication you will need during your hospital stay will be prescribed and ordered by IEO doctors. Please avoid taking medication of any kind without authorisation from the department’s medical staff, as the use of other drugs may interfere with your treatment.

Meal times are as follows:

  • Breakfast:  from 7:45 to 8:30 a.m.
  • Lunch: from 12 noon to 1:00 p.m.
  • Dinner: from 7:00 to 7:45 p.m.

Tea is served in the late afternoon.

Meals are served on special thermal trays and prepared specifically for each patient according to the type of diet prescribed by the physician and the clinical nutrition service. Every day, a catering service attendant will come to your room to take your order from the day’s menu. 

 

Discharge

On the day of your discharge, a nurse will assess your general condition and a doctor will examine you in the morning to confirm your discharge. Our administrative personnel will carry out all the paperwork required for patient discharge.

International Office Services

The International Office staff coordinate all the healthcare requests for ensuring the best quality services for the International Patients.  

 

 

Which are our services?

  • Facilitating consultations
  • Assistance scheduling the first visit
  • Pre-arrival assistance (Flight, Visa, Accommodation…)
  • Cultural Mediation Service
  • Transportation Service
  • Assistance with banking and business services
  • Liaison between the patient and hospital staff
  • Assistance during inpatient stay and after discharge


To request the International Office services, send us an e-Mail to the following address: international.office@ieo.it

 

INTERNATIONAL OFFICE CONTACTS

Via Ripamonti, 435 - 20141 Milano
+39 02 57489 330 (Monday-Friday 10:00 am - 5:00 pm) 
E international.office@ieo.it
W www.ieo.it/en/ 

PARTNERSHIP

Università degli Studi di Milano Ecancer Medical Science IFOM-IEO Campus

CREDITS

Ministero della Salute Joint Commission International Breastcertification bollinirosa

© 2013 Istituto Europeo di Oncologia - via Ripamonti 435 Milano - P.I. 08691440153

IRCCS - ISTITUTO DI RICOVERO E CURA A CARATTERE SCIENTIFICO

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